Get Natural Customer Service – Terms & Conditions


We always recommend that you consult with your Doctor before starting any physical exercise, dietary or supplement program.

Any information and products obtained from and or given from this website should not be taken as medical advice for any reason.

The information is not intended to replace advice given by your Doctor. No claim or opinion is intended to be, nor should it be construed to be medical advice.

The information and products on our web site are not intended to diagnose, treat or cure any disease and are not a guide for self diagnosis and/or treatment.

We do not accept responsibility for the use or misuse of the information and products.

In accordance with UK and EU legislation we are required to inform you that there is no intention, implied or otherwise, that represents or infers that any product on this site should be used as a cure, diagnosis, mitigation, treatment, or prevention of any disease.

Any references, studies or testimonials on this website do not imply that similar results will happen with your use of products referred to. Our web pages are not intended to recommend any supplement as a drug, as a diagnosis for specific illnesses or conditions, nor as a product to eliminate diseases or other medical conditions or complications. We make no medical claims as to the benefits of any of the products to improve medical conditions.

We always recommend that you work in conjunction with your primary medical advisor, particularly if you have an existing medical condition, and that you do not take any products during pregnancy or breast-feeding without first referring to your primary medical advisor.

Store out of reach of young children. Food supplements must not be used as a substitute for a varied diet. Although we take great care in what we say about products on this site, you should always read the manufacturer’s label on the actual product carefully before taking supplements.

Warning about taking food supplements

We try to place the proper warnings and product contra-indications about all nutritional facts and nutritional supplements throughout this web site, but cannot cover every eventuality, nor are we responsible for errors arising from the translation of the site contents, which are authored by us only in English, to other languages by third parties. We recommend that you speak with your health care practitioner if you are in any doubt about nutrition facts and health supplements and information given on this site or about using nutritional supplements sold by nutrition-health-supplements. Each person is different, and the way one person reacts to a particular nutritional supplements may be significantly different from another. You should always consult your healthcare practitioner if in any doubt nutrition and health problems.

Any references, studies or testimonials on this website do not imply that similar results will happen with your use of products referred to. Our web pages are not intended to recommend any supplement as a drug, as a diagnosis for specific illnesses or conditions, nor as a product to eliminate diseases or other medical conditions or complications. We make no medical claims as to the benefits of any of the products to improve medical conditions.

Returns & Refunds

Monetary refunds are only given on items that are returned in an unopened & undamaged condition unless otherwise stated.

You the customer are responsible for paying all postage costs when returning undamaged, unopened or guaranteed items to us.

Refunds will made in a like form to that of the original payment, i.e. credit/debit cards will be refunded to the original card number, cheque and postal orders will be refunded by Company cheque.

How to return items

1. Post back the item to us via Recorded or Registered delivery. This will ensure proof of returns to us in case the item is lost in the post.

2. Make sure you supply us with your name, address, contact number & order number.

3. On receipt of the item, we will refund you within 10 business days.

4. We reserve the right to deduct any reasonable costs for processing refunds and returns this will be deducted from your refund total and will be capped at 10% of the purchase price.

Breakages or Faulty Products

If breakages occur in transit, we will gladly exchange the affected goods. The procedure is as follows:

1. Inform customer services as soon as you receive a product that is broken (It is important that you do this as soon as you can).

2. Make a copy of the invoice, and write your reason for return on the back, & include copy of the invoice inside the package.

3. Wrap package securely.

4. Send to the address shown on the invoice (you did make a copy, didn’t you??. It’s The Natural Root Wellness Clinic, 11 Periton Lane, Minehead, Somerset, TA24 8AQ)

5. We will send a replacement immediately upon receipt, and refund the return postage.

Unsuitable Products

Most products have full or partial descriptions of contents shown on the site. However, if a product is unsuitable for you, you may return it, within 30 days, unopened and undamaged and in the manufacturer’s original packaging, for a full refund, less postage.*

We recommend that you use a Recorded Delivery service for posting your package.

*Please note, we are unable to take returns on probiotic supplements, such as BioCare Replete, Bio-acidophilus and other ‘beneficial bacteria’ supplements.

The returns procedure is the same as for breakages or faulty products, outlined above.


Refunds will be made within 10 working days once we have received and processed the returned item. We will send your refund by mail if you pay by cheque or by credit to your card if you pay by credit or debit card.


Postage/Shipping is FREE to all UK mainland Address. Shipping costs to other addresses will be calculated during the order process.

We dispatch Credit/Debit Cards order upon clearance of funds within 1 to 3 working days of receiving the order.

Postal Order transactions are dispatched within 2 to 5 working days.

Cheque Orders are dispatched after they have cleared, this is normally after 7 working days.

All orders are posted in DISCREET PACKAGES – there is no advertising materials on the parcel you receive from us.
We are not responsible for delays caused by the Royal Mail howsoever caused.

If orders are returned to us due to non-collection from the post office, the postage costs to re-send the item must be paid to us before we can again dispatch the order.

Prices, Formulations & Guarantees

We reserve the right to change products, product ingredients, prices & guarantees without notification please check before you buy.

1. All prices are quoted in UK Pounds Sterling.

2. Credit and Debit card transactions will be charged in UK Pounds Sterling.

3. E&OE (Errors and Omissions Excepted)

Data Privacy Policy

1. Personal data

Personal data relates to a living individual who can be identified from that data. Identification can be by the information alone or in conjunction with any other information in the data controller’s possession or likely to come into such possession. The processing of personal data is governed by the General Data Protection Regulation (the ‘GDPR’).

2. Data Controller

Sally Horrobin is the data controller (contact details below). This means I decide how your personal data is processed and for what purposes.

Sally Horrobin is registered with the ICO.

3. How do we process your personal data?

I comply with my obligations under the “GDPR” by keeping personal data up to date; by storing and destroying it securely; by not collecting or retaining excessive amounts of data; by protecting personal data from loss, misuse, unauthorised access and disclosure and by ensuring that appropriate technical measures are in place to protect personal data.

We use personal data for the following purposes:

  • to reply to any questions asked by contact made through the website (i.e. by the contact form);
  • to process your orders/contract/appointments/treatment with me;
  • to administer customer/client records;
  • to maintain my own accounts and records;
  • to inform you of news and events relevant to your work/contract with me.

For the purposes of providing treatment, I may require detailed medical information. I will only collect what is relevant and necessary for your treatment. When you visit our practice, I will make notes which may include details concerning your medication, treatment and other issues affecting your health. This data is always held securely, is not shared with anyone not involved in your treatment. To be able to process your personal data it is a condition of any treatment that you give your explicit consent to allow me to document and process your personal medical data. Contact details provided by you such as telephone numbers, email addresses, postal addresses may be used to remind you of future appointments and provide reports or other information concerning your treatment.

I will only collect the information needed so that we can provide you with the services you require, the business does not sell or broker your data.

When someone visits my website ( I use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. I do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website.

I may pass your information to third party service providers who we have engaged for the purpose of completing tasks and providing services to you on our behalf. I disclose only the personal information that is necessary to deliver the service.

I have verified that these third party services are GDPR compliant (or are working towards GDPR compliance), and are certified under the EU-US Privacy Shield Framework (or are working towards certification) where these organisations are based outside of the EU.

4. What is the legal basis for processing your personal data?

  • Contractual Necessity so that we can reply to you;
  • Processing is necessary for carrying out obligations to your work/contract with us;
  • Legitimate interest to respond to enquiries concerning the services provided.

5. Sharing personal data

Your personal data will be treated as strictly confidential. I will only share your data with third parties with your consent.

6. How long do we keep data?

I will process personal data during the duration of any treatment and will continue to store only the personal data needed for eight years after the contract has expired to meet any legal obligations. After eight years all personal data will be deleted, unless basic information needs to be retained to meet our future obligations to you, such as erasure details. Records concerning minors who have received treatment will be retained until the child has reached the age of 25.

7. Your rights and your personal data

Unless subject to an exemption under the GDPR, you have the following rights with respect to your personal data:

  • The right to request a copy of the personal data which Get Natural holds about you;
  • The right to request that Get Natural corrects any personal data if it is found to be inaccurate or out of date;
  • The right to request your personal data is erased where it is no longer necessary for Get Natural to retain such data;
  • The right to withdraw your consent to the processing at any time;
  • The right, where there is a dispute in relation to the accuracy or processing of your personal data, to request a restriction is placed on further processing;
  • The right to object to the processing of personal data;
  • The right to lodge a complaint with the Information Commissioners Office.

8. Further processing

If we wish to use your personal data for a new purpose, not covered by this Data Protection Notice, then we will provide you with a new notice explaining this new use prior to commencing the processing and setting out the relevant purposes and processing conditions. Where and whenever necessary, we will seek your prior consent to the new processing.

9. Contact Details

To exercise all relevant rights, queries of complaints please, in the first instance, contact Sally Horrobin at [email protected]

You can contact the Information Commissioners Office on 0303 123 1113, or via email via or at the Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire. SK9 5AF.

Use of Cookies

Cookies are small text files that are placed on your computer by websites that you visit.

To learn more about cookies, you can visit You will also find details on how to block and delete cookies from your computer as well as more general information about cookies. For information on how to do this on the browser of your mobile phone you will need to refer to your handset manual.

The Cookies We Use

Google Analytics – These cookies collect information about how visitors use a website, for instance which pages visitors go to most often, and if they get error messages from web pages. These cookies don’t collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous.

This data helps us to understand:

  • Which pages people visit on the site
  • Which internet browsers are being used
  • What is popular on the siteli>
  • Which interactive tools are used by visitors

You can find out more about Google’s cookies on their privacy policy: You can also install the Google Analytics Opt-out tools in your browser:

By using our website, you agree that we can place these types of cookies on your device.

Sharing Tools – If you use one of the ‘Share’ buttons, an anonymous cookie may be set by to help you to easily bookmark/share selected pages through a number of popular social networks. They also help us know what pages are being bookmarked/shared. You can find out more on the AddThis Privacy Policy:

If you ‘Like’ or ‘Tweet’ using these services, third party websites may set a cookie when you are also logged in to their service (like Facebook or Twitter). We do not control these cookies and you should check the relevant third party website for more information about these cookies.

Notification of Changes

If we decide to change our privacy policy, we will post those changes on the this website.

External Links

We are not responsible for the availability or content of external sites that may be linked to, from the site. If you find a broken link or if you have any questions or concerns about a link, please contact us.

Applicable Law

All transactions are carried out under the applicable UK Law.

In compliance with the UK ‘Distance Selling Regulations’, the you the consumer may return the goods to us within 7 working days of receipt of the said goods as long as the returned goods can be sold again as new i.e. the product must be unopened, undamaged and unused.

Your Agreement

By completing a transaction with Get Natural and Sally Horrobin, you agree to bound by the above terms and conditions.